Thank you for shopping at HelloArt.

If, for any reason, you are not completely satisfied with a purchase , we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

1. Return Eligibility: To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.(Feedback第2条:You
have 30 days from the date of delivery to return your item.)

2. Return Process:
• Contact us at [helloartuk@outlook.com] to initiate a return.(Feedback第3条:Order number,
Reason for return)
• Once your return is approved, you will receive a return shipping address.
• Pack your item securely and include your proof of purchase.

3. Refunds:
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your
original method of payment within a certain amount of days.

4. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [helloartuk@outlook.com].（这里跟Shipping Policy的Damages部分有些矛盾，难以认定产品是否在运输途中损坏，所以需要统一关于破损产品的处理办法）

5. Non-returnable Items: Gift cards, downloadable software products, and some health and
personal care items.（还有custom-made or personalized items, clearance items）

6. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. For any questions or concerns regarding your order, please contact us at
[helloartuk@outlook.com].

Your satisfaction is important to us, and we strive to ensure that your experience with our art and craft products meets your expectations. Thank you for your understanding and cooperation.